Cart 0
Cart 0
The encouragement network

Terms & Conditions

Registered Company Information.

Registered Company:

The DO Lectures Limited
Registered in England & Wales
Registered Address: The Old Jeans Factory, Bath House Road, Cardigan, Wales, SA43 1JY
Registered Company Number: 06772325
VAT Number: 974410319

In these conditions the following terms shall have the following meaning: "The Company" means The DO Lectures Limited. "Customer" means the customer of the company. "Contract" means any contract for the sale of goods by The Company to the Customer.

Payments will be pre-authorised at the time of placing an order. No goods shall be supplied without payment. 

We use an approved PCI 3DS Core Security Standard payment gateway. It handles the transaction on our behalf and as such we do not at any time gain access to your full payment method details, except your address which is necessary in order for us to fulfil your order. We do not store credit card details nor do we share customer details with any 3rd parties.

Product Delivery Time.
When we have the items of your order in stock it is dispatched quickly. In the UK we use Royal Mail or a courier, for exports we use a courier unless instructed otherwise. We send you an email when your order has been dispatched.

On Average:
UK customers - Orders should be with you within 1–3 working days after dispatch.
European customers - Orders should be with you within 3–4 working days after dispatch.
Rest of World customers - Orders should be with you within 5–7 working days after dispatch.

You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.

Items ordered that are in stock should be dispatched within 24 hours of the
order being placed. The DO Lectures holds limited stock and sometimes
your order maybe placed in a queue, we will try and inform you if this is the case and when you can expect delivery.

Product Specifications.
The DO Lectures reserve the right to alter specifications to those stated on the website, including slight differences in colour, shade and size. The Customer's statutory rights will not be affected.

Claims arising from damage, delay or partial loss of the goods in transit must be made in writing to The DO Lectures within seven working days of delivery. The DO Lectures shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by The DO Lectures, promptly return any of the goods subject to any claim and any packing materials securely packaged to The DO Lectures for examination.

- If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, The DO Lectures shall at its option, replace them with similar goods, or allow the Customer credit for their invoice value.
- If the Customer establishes that any of the goods are defective The DO Lectures shall at its option, replace them with similar goods or allow the Customer credit for their invoice value.
- In no circumstances shall the liability of The DO Lectures to the Customer under this condition exceed the invoice value of the goods.

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel your order up to 14 days after order receipt date, as long as the items are in their original condition, with all tickets and tags attached. At The DO Lectures we offer a 30 day returns policy from the date of receiving the goods, or the course/workshop start date. In this instance all refunds exclude postage costs, unless a mistake has been made by us. This applies to all workshops, courses and The DO Lectures annual events (DO Wales, DO USA, DO Australia).


By agreeing to our terms and conditions you hereby also agree to our Privacy Policy and our Cookies Policy.

Read our full Privacy Policy 2020 here.
Read our full Cookies Policy 2020 here.

Workshop Terms & Conditions

In Person Workshop - Cancellation Policy

Q. What happens if The DO Lectures cancels a workshop booking?
In the unlikely event of the cancellation of a course by The DO Lectures, we will fully refund you or offer a swap to another course. We cannot be held liable for any third-party costs, such as travel bookings or accommodation.

Q. What happens if I need to cancel a workshop booking?
We are happy to issue a refund within 14 days of a payment being made. If you change your mind about a workshop up to 28 days before the workshop start date, we are happy to swap you onto another workshop, if there is space. We are unfortunately unable to swap bookings with less than a month until the workshop start date, however we can accommodate someone else in your place.

(Please email us or call to discuss: telephone 01239 623584, email:

Online Workshop Conditions

These workshops are recorded. By agreeing to our terms and conditions you hereby give your consent to be recorded. You may withdraw your consent by writing to us on

Online Course Conditions

Please note that access to an online course is solely for the individual who purchased it, or a nominated third party. Access, or the content therein, may not be redistributed in any way.

These courses are recorded. By agreeing to our terms and conditions you hereby give your consent to be recorded. You may withdraw your consent by writing to us on

DO Wales Event Terms & Conditions

Cancellation Policy

To secure your place, you have 7 days to pay securing your place for the event. If no payment is received within this time, your ticket will expire and your place will be offered to someone else.

Ticket Returns:
The speakers will be announced shortly before DO Wales event. If the line up is not to your liking, you will have 24 hours to cancel your ticket and receive a full refund. Any cancellations after these are released will occur a 20% administration fee.

No refunds can be made 8 weeks prior to DO Wales.

(For questions in the meantime please email us or call to discuss: telephone 01239 623584, email:

Live Streaming During DO Wales Event

Can I Use Them For Commercial Use?
The license to hold a screening is granted on a strictly non-commercial basis. You may not charge admission for your screening, for profit or to cover costs. You may not use your event to advertise. You may not resell the feed in any form, in whole or increments. You may not market your gathering to the public, including on the internet. 

Removal Of Passes:
DO Lectures Ltd. reserve the right, at any time and for any reason, to revoke 'DO Live' from an individual or a group with a full refund (minus any balance totalling the cost of benefits already received). No refund will be provided if any person or group does not adhere to the terms and conditions set forth, and all benefits will be revoked.

Please Note:
We use IP identification technology to detect whether multiple computers are accessing the web stream from one account, Login into the web-stream from multiple locations is in violation of the terms and conditions. Access to the events Livestream and archive will automatically revoke if access to one account from multiple sources is detected.