At The DO Lectures we offer a 30 day returns policy from either the date of receiving the goods (in the case of physical products), or the start date of the event/course/workshop - no questions asked.
In this instance all refunds exclude postage costs, unless a mistake has been made by us.
Product dispatch.
When we have the items of your order in stock it is dispatched quickly. In the UK we use Royal Mail or a courier, for exports we use a courier unless instructed otherwise. We send you an email when your order has been dispatched.
Average delivery times.
UK customers - Orders should be with you within 1–3 working days after dispatch.
European customers - Orders should be with you within 3–4 working days after dispatch.
Rest of World customers - Orders should be with you within 5–7 working days after dispatch.
Notice.
You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.
Stock.
Items ordered that are in stock should be dispatched within 24 hours of the
order being placed. The DO Lectures holds limited stock and sometimes
your order maybe placed in a queue, we will try and inform you if this is the case and when you can expect delivery.
Product Specifications.
The DO Lectures reserve the right to alter specifications to those stated on the website, including slight differences in colour, shade and size. The Customer's statutory rights will not be affected.
Claims.
Claims arising from damage, delay or partial loss of the goods in transit must be made in writing to The DO Lectures within seven working days of delivery. The DO Lectures shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by The DO Lectures, promptly return any of the goods subject to any claim and any packing materials securely packaged to The DO Lectures for examination.
Liability.
Returns.
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel your order up to 14 days after order receipt date, as long as the items are in their original condition, with all tickets and tags attached.
Payment:
You have 7 days to pay for your ticket and secure your place for the event. If no payment is received within this time, your ticket will expire and your place will be offered to someone else.
Ticket Returns:
For DO Lectures tickets, we offer a full refund up until the end of April. After this date, we will have incurred costs on your behalf and your ticket will be non-refundable. Tickets cannot be transferred to future event. We recommend that you take out insurance to cover your ticket.
(For questions in the meantime please email us or call to discuss: telephone 01239 623584 (tel:+441239623584), email: info@thedolectures.co.uk (mailto:info@thedolectures.co.uk)).
Q. What happens if The DO Lectures cancels a workshop booking?
In the unlikely event of the cancellation of a course by The DO Lectures, we will fully refund you or offer a swap to another course. We cannot be held liable for any third-party costs, such as travel bookings or accommodation.
Q. What happens if I need to cancel a workshop booking?
We are happy to issue a refund within 14 days of a payment being made. If you change your mind about a workshop up to 28 days before the workshop start date, we are happy to swap you onto another workshop, if there is space. We are unfortunately unable to swap bookings with less than a month until the workshop start date, however we can accommodate someone else in your place.
(Please email us or call to discuss: telephone 01239 623584, email: info@thedolectures.co.uk (mailto:info@thedolectures.co.uk)).
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Registered in England & Wales. Company Number: 06772325.