Robbie believes in the enduring importance of human relationships and that connection is only going to become more powerful for us as we move into the twenty-first century. He's on a mission to make businesses more human.

His talk shares insight into what can happen if a company places its customers at the heart of everything they do, employing the power of the collective. Something he knows a little about having led the founding team of leading community-based mobile network, GiffGaff.